Acceptance of Terms & Conditions | User Application
By downloading, accessing, or using the Find and Glow mobile application (hereafter referred to as "the App"), you expressly agree to abide by and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using the App.
Use of the App
2.1. The App is designed to facilitate the discovery and booking of beauty services within your chosen area.
2.2. You are required to create a user account to access certain features of the App. You are responsible for providing accurate and up-to-date information during the registration and booking processes.
2.3. Any use of the App for illicit or unauthorized activities, or in violation of the laws in your jurisdiction, is strictly prohibited.
User Accounts
3.1. The creation of a user account is mandatory to access certain features of the App. Safeguard the confidentiality of your account details and password.
3.2. You are responsible for all activities conducted under your account, and you commit to promptly notify us of any unauthorized account usage or security breaches.
Booking and Payment
4.1. When booking beauty services through the App, you agree to adhere to the terms and conditions set by service providers, including pricing, cancellation policies, and any additional terms.
4.2. Payments for beauty services are exclusively processed through the App. By making payments, you consent to the payment terms and policies outlined by the respective service provider. Additionally, the terms and conditions of the payment provider (e.g., PayPal or Wise) apply, and you agree to comply with their policies.
4.3. Cancellation of beauty service bookings is subject to the following policy:
4.3.1. Bookings can be canceled up to 1 week (7 days) before the scheduled service, and the service cost will be requested to be refunded in full from the service provider. However, fees for the app and payment gateway will not be refunded at any time.
4.3.2. Cancellation up to 3 days (72 hours) before the booking will be refunded 50% of the paid service cost. Fees for the app and payment gateway will not be refunded.
4.3.3. Cancellation between 3 days and 24 hours prior to the booking will be refunded 25% of the paid service cost. The fees for the app and payment gateway will not be refunded.
4.3.4. Cancellations 24 hours or less before the scheduled service will receive no refund. The fees for the app and payment gateway will not be refunded.
4.4. No shows will be shown to service providers for 6 months from the latest no-show.
4.5. Every service is under the service provider's protection and insurance. Find and Glow is not responsible for what happens during the service.
4.6. Once the client has booked an appointment, it will have to be accepted by the service provider within 72 hours, and if it is not, then it will automatically be canceled, and the client can rebook the service.
Privacy
5.1. Your use of the App is governed by our Privacy Policy, which details the collection, use, and sharing of your personal information. Your use of the App implies your consent to our practices regarding personal information, as outlined in the Privacy Policy.
User Content
6.1. The App allows you to publish reviews, comments, photos, or other content. By submitting such content, you grant us a non-exclusive, global, royalty-free, and perpetual license to use, modify, and display your content on the App.
6.2. You must not post defamatory, obscene, abusive, or infringing content that violates the rights of any third party.
Ownership and Authority
7.1. The Find & Glow app is the exclusive property of BookBeauty LTD. BookBeauty LTD holds complete authority over the app, its features, and its intellectual property.
7.2. No entity, individual, or organization is permitted to copy, replicate, or engage in any similar activities that may imitate the idea, design, or functionality of the Find & Glow app without explicit written consent from BookBeauty LTD.
7.3. BookBeauty LTD reserves the right to take legal action against any unauthorized use, reproduction, or imitation of the Find & Glow app, in accordance with applicable laws and regulations.
Termination
8.1. We reserve the right to terminate or suspend your access to the App at our discretion, without prior notice, for violations of these Terms and Conditions or other justifiable reasons.
False Representation
9.1. Users caught deliberately lying or pretending to be someone they are not may be subject to fines or penalties determined by Find and Glow. We prioritize a community of trust and honesty among our users.
Changes to Terms
10.1. These Terms and Conditions may be amended or updated periodically. Any modifications will be posted within the App, and your continued use of the App following these changes implies your acceptance of the revised Terms and Conditions.
Contact Information
11.1. For inquiries or concerns about these Terms and Conditions, please contact us at findandglow@findandglow.co.nz.
By using the App, you affirm your acknowledgment of having read, understood, and agreed to these Terms and Conditions. We aim to provide you with a seamless and enjoyable experience in discovering and booking beauty services through Find and Glow.